Shopping FAQ

Where are you located and where are your shipping from?
- Our ship is located in Ukraine. And all our items are created in Ukraine too.  But for providing the fast delivery we use the partner's warehouse in the USA. All ready pieces are shipped from the USA warehouse. Personalized and custom size items are made to order and shipped from Ukraine.

Is Stones Energy wholesale or retail?
- Stones Energy is a handmade manufacturing association of artists and craftsmen. All of our items are designed by us and created by our hands, with each and every detail carefully attended to throughout the creation process. We have decided to offer our items directly to end users, and by doing that we are able to offer the better prices and better service. If you're looking for a wholesale or becoming a reseller, please contact us.

How long does it take to process an order?
- The ready items are stored at our partner's warehouse in the USA and ready for shipment on the next business day after order placement. The personalized or custom sizes items take some time for creation. The processing time for it is about 1-3 business days.

Where do you ship to? 
- We ship worldwide.

How do you pack the items? 
- Items are usually packed in a small box or silk bag and a padded envelope.

 I received the incorrect item. What should I do now?
- Please contact us and we will get back to you asap.

What is your return policy?
- We kindly accept the returns and provide refunds according to our return policy. Please, check it.