Returns & Replacements
★If you are not satisfied with your order we kindly accept returns and exchanges. Contact us within: 14 days of delivery. Ship items back within: 7 days of return/exchange confirmation.
★The custom or personalized items and items on sale could not be returned or exchanged.
★All returns are accepted to our legal address in Ukraine. It will be provided in the return instructions.
★For any returns and refunds 30% of order total restocking fee is applied (this is the amount of taxes and fees that were paid by seller according to the transaction).
★30% of order total restocking fee is also applied for orders returned because of the unclaimed package.
★30% of order total restocking fee is also applied for orders returned because the shipping was ordered to the wrong or not correct address or to unavailable location.
★Shipping cost is not refundable.
★Seller makes a refund only after return receiving. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
★For any returns and exchanges, buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
★When the order is returned because of the wrong or not correct address or because of unavailable location the order could be shipped again to the correct address for the customer request. For the repeated shipping of the returned orders, buyers are responsible for return shipping costs. The new shipping will be arranged after payment of shipping fee by the customer.
★Any item can be exchanged to another available item from the stock or to the custom item. If the new item for the exchange has a higher price than returned item buyer has to pay difference for exchange.
★A new item for the exchange will be shipped after receiving of the return item from a buyer and after receiving of shipping cost for a new item shipping arrangement.
★Free shipping is applied for some items as a promotional tool. It is applied only for the first shipping of the order. Free shipping could not be applied for the second shipping of returned items or for the exchanged items. For the repeated shipping of the returned orders with any reasons or for the shipping of exchanged items, buyers are responsible for shipping costs even if the primary shipping was free. The new shipping will be arranged after payment of shipping fee by the customer.